| CRM and interactive services |
|
Enhance Service and Increase Satisfaction
Responsive service is the hallmark of good government. Deliver prompt, efficient service with G2C, G2B and G2G solutions powered by ILOG. Your organization quickly achieves policy speed-to-market objectives. Automated, integrated services streamline the entire constituent interaction cycle. Advantages include dynamic interaction, shorter delivery cycles and higher service quality. It all adds up to truly efficient user-centric e-government.
Accomplish key objectives
E-government achieves essential goals with ILOG-based solutions:
- Simplify services to end users
- Integrate delivery across services
- Increase implementation speed
- Improve quality of service
- Gain HR productivity
- Reduce complexity for constituents
- Accelerate policy speed-to-market
- Set up one-stop shop across services
|
Deploy the right solutions
Agencies improve key constituent services with ILOG-based G2C, G2B and G2G solutions:
- Eligibility determination
- Need analysis
- Benefit selection and calculation
- Pension calculation and simulation
- Services calculation and simulation
- Grant management
- Subsidies allocation and simulation
- Financial aid
- Fraud detection
|
|
Systems that serve constituents
Improve CRM and interactive services. Systems incorporating ILOG business rule technology automate eligibility determination and benefit calculation. Agencies improve efficiency from need analysis to service or benefit selection; through service eligibility determination and benefit calculation. Governments rapidly incorporate procedure updates, winning approval from service users and politicians.
Dynamic questionnaires streamline the process of determining eligibility. Online and face-to-face services or benefits always apply the latest regulations. Managers control change and maintain policies and regulations themselves, without interrupting ongoing operations. Flexible automation reduces personnel costs and human error, improving internal operational efficiency.
Next steps
Learn how you can improve CRM and interactive services using ILOG technology:
|
